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Verbal orders—those that are spoken aloud in person or by telephone.
The Verbal Order System, records care related conversation between the physician and the nurse. The purpose of the system is to monitor verbal orders.
To maintain the principle of “the right patient, the right time, the right medicine at the right dose”, patient treatment is managed by verbal orders system, when the physician is out of the hospital during emergency cases, surgeries or examinations.
When it is compared to other methods, AKGUN Verbal Order is safe and easy to use. The physician (prescriber) willing to give a verbal order, simply calls the Verbal Order System’s Phone Number. The call is answered by the automatic voice respond system. The physician (prescriber) asked for entering the phone number of recipient (care personnel). The system informs the physician about “Verbal Order Application”. Upon confirmation of the physician, system connects two lines, starts recording and persists the entire conversation. The recorded conversation can be replayed in any computer at the hospital by either the administration or the another Verbal Order System users.
Advantages of AKGUN Verbal Order System for institutions and organizations can be listed as follows:
- Legal Compliance: The system provides a conformity to regulations of the Ministry of Health. (“Communiqué on principles and procedures of ensuring and maintaining patient and healthcare personnel safety at institutions and organizations” numbered 27214 and dated April 29, 2009 by the Ministry of Health.),
- Service Management: It provides an important contribution to the hospital quality performance score according to the service management guideline of “the Ministry of Health Performance Management and Quality Development Department” (15 points),
- The system increases patient safety and prevent malpractices,
- The system facilitates communication between healthcare team,
- The system maintains and reports orders, phone numbers and audio records integrated with HIS (Hospital Information System),
- Verbal orders records are kept for further use in a possible legal case,
- The verbal orders e-mails sent to the physician and the nurse, provides consistency,
- SMS/e-mail notifications can be used when the physician is not accessible.
