AKGÜN Group; By Adding A New Quality Standard To Its Structure, It Has Once Again Proved Its Effect And Reliability In The Sector.
AKGÜN Software, which has been the leader in the health sector since 1986, having successfully passed the document audit and awarded the ISO 20000-IT Service Management System Certificate.
As known, the importance of Information Technologies is increasing day by day. ISO 20000 certification is required for companies to prove that they are effective and reliable for all parties in service management. For this reason, our company, which has the majority of ISO Standards, has also added the ISO 20000 Standard to its collection. One of the major benefits of ISO 20000 certification is that it is fully compatible with ITIL (IT Infrastructure Library).
What is ISO 20000?
- It is an International standard in the field of Information Technology. This standard was developed in 2005 and revised in 2011.
- Briefly; the ISO / IEC 20000 Information Technology Service standard is a guiding standard in the field of information technology infrastructure and applications.
ISO 20000 Information Technology Service Management System Standard;
- Is a standard, which guides the companies or units providing information technology services, to meet the expectations of internal and external customers, to continuously improve and uplift their status and performance, to determine which methods they will apply in managing their operations and providing services and how they will apply them.
What are the benefits of ISO 20000 Information Technology Service Management System?
- Ensures that service standardization is performed and maintained.
- It enables the management of service operations from a single center with an integrated and centralized process approach.
- Ensuring customer satisfaction with the correct understanding of customer needs, correct service and support.
- It provides services in accordance with the corporate strategy and business objectives.
- Provides measurable performance indicators.
- Improves communication and information flow between service departments.
- It ensures effective communication between the customer and the supplier with the service provided.
- It clearly defines the roles and responsibilities within the organization. This enables efficient resource management.
- Reduces IT management and operating costs.
- Increases accessibility and availability of IT services.
- It enables the identification of new services that meet business, customer and user requests.
- Ensures to create a common language.
- Reduces unnecessary workload on IT employees by preventing duplications.
- Keeps information technology services running.
- Manages information technology risks and complexity.
- Saves time.
- Provides competitive advantage.
- Increases security, velocity and accessibility in service processes.
- It enables more productive and efficient use of resources.
Who Can Use / Apply ISO 20000 Standard?
- ISO 20000 Information Technology Service Management System Standard is suitable for companies of all sizes and in every sector.
